Customer Support

How can we help?

Find answers to frequently asked questions below, or reach out to us directly.

Frequently Asked Questions

How do I add custom channels?
To add a custom livestream, click the '+' icon in the channel guide overlay inside the 20Four7 app. Paste any standard YouTube live video URL or channel link. The app will resolve the link and store it locally in your custom playlist.
Can I use the sleep timer on my iPad?
Yes! The sleep timer works identically on both iOS and iPadOS. Open the settings menu inside the app HUD, select your desired countdown time, and the stream will gradually fade and stop playing when the timer reaches zero.
Why isn't a channel playing?
Livestreams can sometimes go offline or change URLs. Because 20Four7 pulls a cloud-managed configuration dynamically, we continuously update broken streams. If a stream is down, feel free to report it to us, and we will update the catalog.
Is my viewing history private?
Absolutely. We do not run any cloud servers, databases, or user registration. Any custom channels or settings are stored strictly locally on your device via SwiftData. We collect zero tracking telemetry.

Still need support?

If you are experiencing issues, want to report a broken stream, or have suggestions for new features, please contact us.